Skip to content
McGrath & Spielberger PLLC
Client Reviews

1.800.481.2180

  • Contact Us
  • Home
  • Blog
  • What We Do
    • Business & Contracts
      • Choosing a Business Lawyer for NC Corporations and Other Small Business
      • The Number One Problem for Small Limited Liability Companies
      • How To Dissolve a Corporation in North Carolina?
    • Limited Liability Company
      • Your New LLC – Part 1: The Basics
      • New LLC: Maintaining Limited Liability Protection
      • Your New LLC – Part 3: Federal, State and Local Registration, Licensing and Permitting
      • “Your New LLC” – Part 4: Transacting Business in Another State
      • “Your New LLC” – Part 5: Moving Your LLC to Another State
    • Mortgage & Foreclosure
      • Hearing Results
      • Mortgage Problems – Should You Trust Your Lender or Loan Servicer?
      • When to Hire an Attorney for Foreclosure and Mortgage Relief
      • Mortgage Loans: Recourse versus Non-Recourse and Foreclosure Related Deficiency Judgments
      • Negotiating with a Bank: Why do I have to Provide My Financials?
      • Can the HOA (Homeowners’ Association) Foreclose on my Home?
    • Real Estate Cases & Closings
      • Breach of NC Real Estate Purchase Contract – Buyer’s Damages in NorthCarolina
      • Private Mortgage Insurance (PMI) – What is the Borrower Really Paying for?
    • Disputes & Lawsuits
      • Business Contracts: What Should Yours Say Regarding Recovering Attorneys’ Fees in Case of Dispute? (Part 1)
      • Business Contracts: What Should Yours Say Regarding Recovering Attorneys’ Fees in Case of Dispute? (Part 2)
      • Arbitration versus Mediation
      • Responding to a Lawsuit Complaint
    • Tax & IRS Matters
      • S-Corp Tax Election for LLC
      • Comparison of Subchapter K v. Subchapter S
      • Employment Tax Considerations in Starting a Business
      • Is your Worker an Independent Contractor? (The IRS Cares!)
    • Wills, Trusts & Estate Planning
      • Congrats, You’ve Inherited a Mess
      • When Should I Write a Will?
      • Top 5 Reasons to Change Your Will
    • Prenuptial Agreements
      • Recently Engaged? 5 Reasons Why You Should Consider A Prenup
    • Other Practice Areas
      • Indemnification in Contracts: What if Both Parties Are at Fault?
      • Indemnification in Contracts: Should You at Least Have to be Guilty as Charged?
      • Venue Clauses in Contracts – Beware Listing Only the County and State
    • Limited Scope Services
      • Arbitration Agreement: How to Get to Arbitration if A Lawsuit Was Filed First
      • Follow the Contract’s Arbitration Clause or File a Lawsuit?
      • Arbitration: setting the rules and identifying which arbitration organization will be used
  • Who We Are
    • Jason A. McGrath
    • James M. Spielberger
    • Kelly J. Brown
    • Kelly Frecker
    • Todd E. Gonyer
  • Where We Practice
  • Client Services
    • Helpful Resources
    • News & Updates
  • Consultations
  • Careers

Thursday, June 5, 2014

(Part 4) 5 Considerations as to Your Business’ Negative Internet Review

(Click for Part 1)   (Click for Part 2)   (Click for Part 3)

As attorneys with a law firm which has a significant online presence, and as lawyers who represent small and medium businesses, we are very much aware of the power of the online review and/or rating given by consumers. In fact, in this day and age, the positive or negative nature of a company's reputation as declared by the internet can make or break your business.

rating, review, feedback, custom service, service score, business
For many businesses, it is almost impossible to avoid at least the occasional negative comment or even merely a lukewarm review. Many times, the information posted online is not accurate, or at least is presented out of context and/or incomplete. All businesses which encounter this face the same question: what can we do about this negative online review?   Hopefully, after you have had a bit of time to think about it, one of your next questions is: what should we do about this negative online review? We have developed a list of 5 key considerations and here is the fourth.

(4) Publicly responding to the negative online review. Some business owners will post a response if the hosting website allows the same/has a mechanism in place. Again, you would want to be very careful in taking this approach, would want to take numerous deep breaths before writing the response, and would want to have at least one other rational person review your response before submitting. There is a definite split of opinions as to how to execute this approach, and of course each situation can be different. If you are going to respond:

  1. should the response be general or detailed?

  2. should the response be apologetic or more of a rebuttal or defense?

  3. should the response contain the name, or at least the position, of the person writing it on behalf of the business?

  4. should the response invite the complainer to call the business to further discuss?
In my personal experience, most of the responses I see written by business owners are fairly neutral and contain sort of a non-apology apology - you know, the kind that athletes' public relations representatives write for them, something like "I am sorry if anyone was offended by . . . ."

The bottom line is that if you are going to respond, be very careful. Some of the folks out there, referred to as "trolls" in today's internet world, will gleefully jump on any response, no matter how well-intentioned, just to up the ante and further stir the pot. Good luck.

(Click for Part 1)   (Click for Part 2)   (Click for Part 3)
at 9:31 AM
Email ThisBlogThis!Share to TwitterShare to FacebookShare to Pinterest
Labels: 01, 02, business, business disputes, Civil Rights, consumer reviews, Customer Service, Freedom of Expression, internet, Internet & Technology, Jason A McGrath, Social Media
Newer Post Older Post Home
McGrath & Spielberger, PLLC

Tweets by JasonMcGrathLaw

Search

RECENT POSTS

  • Breach of NC Real Estate Purchase Contract - Buyer's Damages in NorthCarolina
  • Comparison of Subchapter K v. Subchapter S
  • Congrats, You’ve Inherited a Mess
  • S-Corp Tax Election for LLC
  • Jason McGrath Interviewed Regarding Internet Security for Law Firms andtheir Clients

ARCHIVES

Categories

01 02 03 04 05 06 08 09 710 form Announcements arbitration arbitration clause arbitration'contracts attending a hearing atticus finch attorney attorney fees Attorney Kelly Frecker bank of america Bankruptcy beneficiary Benefits Blogspot boa borrower breach of contract business business attorney business contracts business disputes business law Business Law & Contracts business law attorney Business Law Disputes business lawyer business owners business partners business tax buyer Cabarrus County Certificate of Existence Charlotte charlotte business journal charlotte city council Charlotte Fire Department charlotte mecklenburg police department charlotte observer CitiMortgage City of Charlotte Civil Rights civil service board claim and delivery Collections complaint construction law Consumer Defense consumer reviews consumers Continuing Series contract contract analysis contract law contracts corporate tax rate corporation court COVID-19 Credit creditor customer reviews customer satisfaction Customer Service cybercrime damages Debt debt forgiveness Deed in Lieu deed in lieu of foreclosure deed-in-lieu Deeds defendant deficiency judgments delinquent mortgage discovery Dispute dissolve Dissolve Corporation Employment employment law employment tax Estate Planning Estate Planning amp; Probate estates eviction federal court financial ratios financials florida Force Majeure foreclosure foreclosure hearing Foreclosure Hearing Results foreclosure prevention foreclosure sale foreclosures Foreclosures amp; Mortgage Loan Relief forming business fraud Freedom of Expression Freedom of Religion Freedom of Speech georgia Government hearing attendance hearing Result hoa HOA / Homeowners' Association homeowner homeowners homeowners' association income indemnification clause Inheritance intake form internal revenue code internet Internet & Technology interrogatories IRS James Spielberger Jason A McGrath Jason McGrath News / Media Jim M Spielberger jim spielberger judgment Judgments jurisdiction Kelly Brown Landlord and Tenant Landowners lawsuit lawsuits lawyer lawyers legal assistance leinholder petition lender Lenders & Mortgage Loan Servicers Lenders amp; Mortgage Loan Servicers Letter of Good Standing Life and the Law Life Planning limited liability limited liability company Litigation llc llm loan loan modification loan note loan note holder loan servicer loss mitigation lost note malpractice McGrath & Spielberger McGrath amp; Speilberger McGrath amp; Spielberger mcgrath and spielberger mediation member members mortgage mortgage dispute Mortgage Disputes mortgage insurance Mortgage lender mortgage loan mortgage loan debt mortgage loan debt income Mortgage Loan Loss Mitigation Applications Mortgage Loan Modification Mortgage Modification mortgage relief Mortgage Relief / Loss Mitigation Programs motions NASCAR Hall of Fame National Mortgage Settlement nc corporations NC Rules of Civil Procedure Necessary Knowledge negotiating negotiation newsletter non-recourse North Carolina north carolina law northa carolina oa Ohio online legal services online reviews operating agreement other-areas owner Partitions of Property partnership plaintiff PLLC PMI Power of Attorney practice of law Prenupital Agreements prenuptial agreement Private Lender private mortgage insurance Private Mortgage Insurance (PMI) profits race raleigh Real Estate recourse registered agent Reviews Roundpoint Mortgage Rushmore Rushmore Loan Management Services s corp s corporation SCRA searching for business lawyer seller series Service Contracts settlement shelby short sale short sales single member llc small business Social Media south carolina start-up business starting a business state court state law subchapter K subchapter S summary judgement summons superior court tax tax attorney tax election Tax Issues Tax Law tax rates tax-irs-matters taxes Tech Tips Tennessee The Legal Profession to kill a mockingbird trusts UCC uniform borrower assistance form united states united states district court venue video virtual law Weddings Wells Fargo Will wills wills-trusts-estate-planning-law worker classification

Sitemap

  • Contact Us
  • Home
  • Who We Are
  • Where We Practice
  • Consultations
  • Blog

What We Do

  • Business & Contract Law
  • Limited Liability Company
  • Mortgage & Foreclosure
  • Real Estate Cases & Closings
  • Disputes & Lawsuits
  • Tax & IRS Matters
  • Wills, Trusts & Estate Planning
  • Prenuptial Agreements
  • Other Practice Areas

Location

map

Directions

Contact Us

6201 FAIRVIEW RD, STE 330
CHARLOTTE NC 28210

info@mcgrathspielberger.com

1.800.481.2180

google

The attorneys responsible for this website are Jason McGrath and Jim Spielberger. At least some of the content of this website may be considered attorney advertising in some jurisdictions. For information about our website privacy policy and terms and conditions, please click here.

Attorney Website Design, Legal Search Engine Optimizations and Lawyer Online Advertising by Leads Online Marketing Services.